Microsoft Intune: Use of automated management tools leads to more insights and efficiency

In recent years, cloud computing and teleworking has seen a significant rise. Furthermore, it’s becoming more common for employees to use a variety of devices and applications in their work. Organisations need to ensure their IT policy is in sync with this new way of working. But how do you do this exactly? Kevin Meuldermans, Modern Work specialist at Arxus, sees management tools such as Microsoft Intune as the solution. He explains what the benefits are below. 

Automation leads to new insights 

Automation within your IT environment can avoid many headaches. By leveraging the right cloud technology, you can enhance efficiency in both cloud and on-premises environments. For example, a management tool like Microsoft Intune can centralise the security of all your resources and endpoints. The system also allows you to automate certain tasks, such as installing updates, thereby reducing the workload of your IT department. In addition, you can also set rules and gain insight into the data that the system collects. As a result, you not only simplify and enhance the efficiency of the entire data security process in your company but also improve the experience for your employees.  

Consider for example the onboarding of a new member of staff. In the past, it was the responsibility of your IT team to manually configure the language or necessary applications on each laptop. Microsoft Intune allows you to create profiles for the various departments within your organisation. For example, employees in the sales department are all assigned the same profile, resulting in the same settings and applications on their laptops. The number of rights or applications you see may vary depending on the team you are in. By automating this lifecycle, you not only minimise the risk of human error but also free up your IT team to concentrate on tasks that can expand your business.  

A program like Intune remains active in the background, even after the new employee has commenced their duties. You can push updates for apps or systems to the users automatically using the central system. Since IT teams can manage more issues proactively through the wide-ranging automation of certain tasks, they only have to verify the successful implementation of updates. This approach creates more time to undertake other tasks and work in a more cost-efficient manner, thereby enhancing the workability within the company. 

But Intune also has many advantages for the end user. In the past, as an IT professional, you only knew that something was wrong with a computer if the employee in question informed you. Intune constantly collects data in the background, and by keeping an eye on the analytics, IT professionals can immediately respond to the needs of your employees. A computer that exhibits slow start-up or frequent crashes can therefore be promptly replaced by a new one. This new way of working can eliminate a great deal of frustration among end users. 

The management tool also allows you to assess the performance among different endpoints. With the help of the additional layer that Arxus has built, Intune also enables you to check for a consistent correlation between the performance of the computers. This, in turn, provides your IT team with a more comprehensive understanding of the end user’s experience.  With this new way of working, you can eliminate a great deal of frustration among end users, and avoid dissatisfied employees at your help desk, or computers that suddenly fail. 

Customer journey

Before we can set up a management tool for your business, there are a few steps we need to go through. We always start with an assessment to gauge the performance of your existing IT, and identify areas for improvement. With that data, we develop a roadmap that includes the adjustments, the budget and the necessary time.  

Our customer journey can then begin. We usually do this by means of workshops and training sessions, in which we also transfer additional expertise to your internal IT team. Throughout such a customer journey, we consider various aspects such as the existing identities and the licenses available within your organisation.  

This is followed by an initial deployment with which we build a foundation for the management aspect. Once everything is in place, our service still consists of maintaining and refining the management tool. From the available data, we draw insights and conclusions that we also share with you as a customer. 

Ideal partner

It is important that you also learn to interpret the data you collect via Intune and configure the application properly. Thanks to our many years of experience and best practices, we can easily convert your vision into implementation. As a regular partner of Microsoft, we closely follow all the new techniques and tools they roll out. We therefore place great importance on supporting our customers by sharing our expertise with internal IT teams. This could involve everything from sharing new technologies, to interpreting data, or making necessary decisions.  

Microsoft Intune is available to anyone working with a computer, in any industry. Customers utilising cloud-based telephony can also reap the benefits of this. Please contact your Arxus sales manager with any questions, or contact us via the form below.